T&C's & Returns

• All refunds will be processed to your account once the items have been received and checked in our warehouse.
• All returns must be in the original packaging
• Returns must be in the same condition as it was received
• All returns must be submitted with complete evidence and information using the returns form or email on the contact page on the website, within 48 hours of your delivery for defective goods or incorrect item returns, and 10 days for if you change your mind. We do not consider evidence submitted outside the agreed deadlines.
• Incorrect and incomplete notified returns may not be processed​

• Return items through a change of mind or unwanted will have a 50% restocking fee, all delivery and handling costs will be at your own expense.

• Should the order be cancelled in time before dispatch, and no further delivery attempts be required, you will incur a 20% restocking fee and we will be unable to refund you the original handling and delivery charge.

• If a collection is required, the courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits.
• If the product has been moved to another address, the return stands void.
• If a returned item requires redelivering this will incur additional handling and delivery charges

• Unfortunately, we cannot accept returns on sale items or gift cards

 

A Restocking Fee will apply if it is a change of mind order.
The restocking fee will be 50% of the original product price and both your original handling charge and delivery will not be refunded. Please be aware that should you wish for us to collect the item from you, an additional delivery charge will apply.

We aim to process the request and come back to you within 5 working days. If required we will arrange a collection of the goods on an agreed date and process your refund less the Restocking Fee, handling and delivery fee, once we have received the item back to our warehouse.

Should your claim/return be successful you MUST include the Return Confirmation Note supplied by our representative with your return.

Please note we do reserve the right to:

• Change our decision based on our inspection of the goods once they have been returned to our warehouse.
• Charge full price, including the handling and delivery charge on all replacement items should the original item not be returned to us within a set period:

• We are collecting the item from your original delivery address: We will attempt two collections before charges are applied.

Non-deliveries
Should our delivery of your order not be successful or rejected:
• All further delivery attempts will incur additional charges which will include both the original delivery and the original handling charge for the order.
• Should the order be cancelled in time before dispatch, and no further delivery attempts be required, you will incur a 20% restocking fee and we will be unable to refund you the original handling and delivery charge.

• We reserve the right to treat a non-delivery in the same manner as Returns Process and Charge: Distance Selling should upon inspection we believe that the order has been opened prior to rejecting the delivery.

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TERMS AND CONDITIONS

 

These terms & conditions are that of the supplier to Beige House, named Hill Interiors. By placing an order with Us You will be deemed to have read, understood and accepted these terms and conditions which will be legally binding.

Any acceptance of the order depends entirely on the discretion of Hill interiors.

These Terms and Conditions are for our UK Customers and must be read alongside the appendixes.

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1. Definitions
1.1. “The Seller”, “Beige House”, “We”, “Our” or “Us”, and our supplier Hill Giftware Ltd T/A Hill Interiors and The Way of the Warrior
“The Buyer” or “You”, means the person, partnership, firm or company which places the order with The Seller
“Order” means the purchase You make with Us The Seller
“The Goods” means the product or any item described in the order
“The Conditions”, “Terms” or “T&C’s” means the terms and conditions set out in this document as amended from time to time in accordance with clause 1.2
“Website” means the website operated by the Seller
1.2. The Seller reserves the right to change these terms and condition from time to time without notice to the Buyer and the changes will take place on the day they are posted. Any such changes will be posted on the Seller’s website.

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3. Basis of Sale
3.1. We consider that these Terms, the Order and Our price list set out the whole agreement between the buyer and the seller for the sale of the Goods. Please check that the details in the Terms and on the Order are complete and accurate before You commit Yourself to the contract. Should there be a mistake or omission, in Your opinion herein, please contact us within 24 hours. Any changes to the specification of the Goods or other variation to the Terms or Order that You agree with Our authorised employees and agents will only be binding if recorded in writing. We only accept responsibility for statements and representations by Our authorised employees and agents that are made in writing. Please ensure that You read and understand these Terms before You submit the Order, as You will be bound by them once a contract comes into existence between us in accordance with clause 3.6
3.2. These conditions apply to the Contract to the exclusion of any other terms that the Buyer seeks to impose or incorporate, or which are implied by trade, customer, practice or course of dealing
3.3. Any samples, drawings, or advertising We issue, and any illustrations or illustrations contained in Our online catalogues, websites or brochures, are produced solely to provide You with an approximate idea of the Goods they describe only. They shall not form part of the contract or have any contractual force
3.4. If any of these Terms are inconsistent with any term of the Order, the Order shall prevail
3.5. The Order is an offer by You to enter into a binding contract, which We are free to accept or decline at Our absolute discretion
3.6. These Terms shall become binding on You and Us when:
a) We issue You with written acceptance of an Order (Order Confirmation) or
b) We notify You that the Goods are ready
Whichever is the earlier, at which point a contract shall come into existence between both parties
3.7. Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with clause 3.5. A quotation shall be valid for a period of 28 calendar days from its date of issue, unless We notify You in writing that We have withdrawn it during this period
3.8. We shall assign an order number to the Order and inform You of it. Please quote the order number in all subsequent correspondence with Us relating to the Order
3.9. You may at any time within 10 calendar days of placing an Order amend or cancel an Order by providing Us with written notice. If You amend or cancel an Order, Your liability to Us shall be limited to payment to Us of all costs We reasonably incur in fulfilling the Order until We receive Your amendment or cancellation, except that where the amendment or cancellation results from Our failure to comply with these Terms You shall have no liability to Us for it
3.11. Goods are not sold on a ‘sale or return’ basis
3.12. We have the right to revise and amend these Terms from time to time to reflect changes in the market conditions affecting Our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in Our system’s capabilities. You will be subject to the policies and terms in force at the time that You order the Goods from Us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders You have previously placed that We have not yet fulfilled)
3.13. By placing this order you confirm you are over the age of 18 years and legally able to enter into a contract.

4. Goods
4.1. Important Product Information: We strive to deliver inspired interiors, that excite both You and Your customers, and gives You complete satisfaction however these design-led products do contain variations due to the manufacturing process. These are not faults, but are what makes Your product unique and differentiates Our products
a) Many of Our products are hand-made or hand-finished. This is how they are intended, and the resultant variable finish is what helps to sell the unique product and set it apart from the mass-produced items to be found elsewhere
b) Hand-blown glass may have bubbles and or slight colour variations. Hand-made ceramics will vary slightly in shape and / or size. Hand-applied ceramic glazes, will have firing marks or glazes bubbles or glaze runs. These items are not in any way faulty, it is how they are intended to be
c) We may occasionally alter or slightly change the design of items
When You place Your order, You do so on the understanding that these natural variations or batch variations may be present due to the manufacturing process and these are not faults
4.2. Subject to clause 3.3, the Goods are as:-
a) Described by the Seller in any catalogue of the seller; or
b) Described on the website; or
c) Inspected by the Buyer at the Sellers premises or exhibition; or
d) Described orally by the Seller at the request of the Buyer.
e) Designed
4.3. We warrant that on delivery, the Goods shall:
a) Conform in all material respects with their description / the manufacturer’s specification subject to any qualification or representation contained in Our brochures, advertisements, or any other documents
b) Be of satisfactory quality
c) Be fit for any purpose We say the Goods are fit for or for any reasonable purpose for which You use the Goods
d) Be free from material defects in design, material and workmanship subject to Clause 4.1 .
e) Comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.
4.4. This warranty is in addition to Your legal rights in relation to Goods which are faulty or which otherwise do not conform to these Terms. Advice about Your legal rights is available from Your local Citizens’ Advice Bureau or Trading Standards office.
4.5. This warranty does not apply to any defect in the Goods arising from fair wear and tear, willful damage, accident, negligence by You or any third party, or use of the Goods in a way that We do not recommend, or it’s due to Your failure to follow Our instructions, or any alteration or repair You carry out without Our prior written approval
4.6. We will take reasonable steps to pack the Goods properly and use Our best endeavors to ensure that You receive Your order in good condition
4.7. All goods sold are intended for domestic use unless otherwise stated. We cannot accept responsibility if used for contract/commercial purposes
4.8. These Terms apply to any repaired or replacement Goods We supply to You in the unlikely event that the original Goods are faulty or do not otherwise conform to these Terms.

5. Price and Payment
5.1 The price of the Goods shall be the price set out in the Order or in the Seller’s written acceptance of the Order, or, if no price is presented, the price as previously notified to the 
5.3 We reserve the right to change Our product’s prices at any time without further notice, although We will endeavor to provide notice of any wholesale price changes within the “My Account” section of the website and honour the price at which the product was originally purchased
5.3.1 We are committed to keeping Our prices constant and fair for all parties, however we also need to be able to adjust to market fluctuations and 3rd party costs
5.4 It is always possible that, despite Our best efforts, some of the Goods We sell may be incorrectly priced. We will normally check prices as part of Our dispatch procedures so that, where the correct price is less than Our stated price, We will charge the lower amount when dispatching the Goods to You. If the correct price is higher than the price stated on Our site, We will, at Our discretion, either contact You for instructions before dispatching the Goods, or reject the Order and tell You. If the pricing error is obvious and unmistakable and could have reasonably been recognised by You as an error, We do not have to provide the Goods to You at the incorrect lower price
5.7 You must pay all amounts due under the Contract in full without any deduction or withholding except as required by law and You shall not be entitled to assert any credit, set-off or counterclaim against Us in order to justify withholding payment of any such amount in whole or in part. We may at any time, without limiting any other rights or remedies We may have, set off any amount owing to Us by You against any amount that We may owe You.

6. Returns & Damages
6.1 The Buyer must inspect the conditions of the Goods immediately upon receipt and report in writing within 48 hours from such inspection, via Our website returns form, any damaged Goods or discrepancies in Goods. If You fail to give such notice the condition of the said Goods shall be deemed to be in all respects in accordance with the Contract and You shall be bound to accept and pay for the same accordingly. The Buyer must keep the packaging intact when unwrapping the Goods. This is essential in preventing the Goods from being damaged on return. Under no circumstances can the Seller accept returns that do not have their original packaging
6.2 Goods are not accepted by the Seller for return from the Buyer without the prior consent of the Seller and associated reference number
6.3 Returns submitted over emails or the phone are not entertained
6.4 If We accept Your claim, We will arrange a collection of the goods on an agreed date and once We have analysed that the goods are either damaged or defective, We will offer one of the below options according to Your own claim:
a) Issue a credit note
b) Issue a discount
c) Provide You with a refund
d) Replace the Goods, this option is only available on Goods over the value of £20
e) Repair the Goods
6.5 All returns must be in the original packaging and in the same condition as it was received
6.6 All returns must include the returns note supplied to you on confirmation of the acceptance of your return claim
6.7 The courier company will only collect the approved goods based on Your Returns form
6.8 The courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits
6.9 If the product has been moved to another address, the return stands void.
6.10 Please refer to the Clause 4.1 to understand the natural occurrences on Our products to avoid getting Your claim rejected
6.12.1 If you order requires booking in with your warehouse or approval prior to dispatch it is your responsibility to inform us when placing your order on email or within the Delivery Instructions when checking out on the website.

9 Title and Risk
9.1 The Goods will be at Your risk and Your responsibility from the time of delivery or from when You collect the Goods from Us.
9.2 Ownership of the Goods will only pass to You when We receive payment in full of all sums due for the Goods, including all delivery charges. Delivered or collected Goods shall remain Our sole and absolute property as legal and equitable owners until fully paid for and other costs incurred have been paid for if applicable. You acknowledge that You are in possession of the Goods on the condition that full payment is made to Us for the same. Until then, You have undertaken to store such Goods on Your premises separately from other goods/stock and are readily identifiable as Our property, keep them safe and cover any risk in the event of any damage or loss

10 Limitation of Liability
10.1 Nothing in these Conditions shall limit or exclude the liability of the Seller for:
10.1.1 Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors.
10.1.2 Fraud or fraudulent misrepresentation.
10.1.3 Any matter in respect of which would be unlawful for the Seller to exclude or restrict liability.
10.2 Subject to clause 7.1:
10.2.1 The Seller shall under no circumstances whatever be liable to the Buyer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in contact with the Contract;
10.2.2 The total liability of the Seller to the Buyer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence) breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Goods
10.3 We will not be liable for any indirect or consequential loss howsoever or whatsoever arising from, or in connection with the supply of defective goods, delay in delivery, non-delivery, or loss or damage to goods whilst in transit to the property of the purchaser, or any third party. Further We will not be liable for any damage to property, fixtures or fittings during, or after the delivery of product to You. It is Your responsibility to ensure that there is sufficient access to enable safe delivery of goods and assist the driver in off-loading
10.4 Except as set out in these Conditions, all warranties, conditions and other terms implied by stature or common law are, to the fullest, extent permitted by law, excluded from the Contract.

12 Assignment
You may not transfer any of Your rights or obligations under these Terms to another person without Our prior written consent, which We will not withhold unreasonably. We can transfer all or any of Our rights and obligations under these Terms to another organization, but this will not affect Your rights under these Terms.

13 General
13.1 Unless otherwise agreed in writing by the Seller, these conditions supersede any earlier conditions appearing on the Seller’s website or elsewhere and override any terms and conditions stipulated, incorporated or referred to by the Buyer, either in order or in any negotiations
13.2 The Seller’s employees have no authority to make any representation, statement or report not contained in or incorporated into a quote on behalf of Us and We will not be bound by any unauthorised representation, statement or report
13.3 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law, subject to Clause 13.6
13.4 If We fail, at any time while these Terms are in force, to insist that You perform any of Your obligations under these Terms, or if We do not exercise any of Our rights or remedies under these Terms, that will not mean that We have waived such rights or remedies and will not mean that You do not have to comply with those obligations. If We do waive a default by You that will not mean that We will automatically waive any subsequent default by You. No waiver by Us of any of these Terms shall be effective unless We expressly say that it is a waiver and We tell You so in writing
13.5 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999
13.6 These Terms shall be governed by English law and both parties irrevocably submit to the exclusive jurisdiction of the English courts.

14 Force Majeure
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by events outside Our reasonable control (Force Majeure Event)
14.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond Our reasonable control and includes, in particular (without limitation), the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Act of God, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
14.3 Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and We will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which Our obligations under these Terms can be performed despite the Force Majeure Event.